Reference

What our privacy policy covers

When you open an account, we explain exactly which data we handle, why we need it, and how you can ask for changes.

Account DataDevice SignalsSupport RecordsLocal Law

How we handle your data

bpjs77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account, process verification, and resolve support requests. That can include your name or nickname, contact details, device and browser data, IP address, session logs, and payment references when you use DANA, OVO, GoPay, or QRIS. We use

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that data to confirm access, detect unusual activity, improve page loading on mobile, and match payment records to your account history. Where local law allows, we may store records for dispute handling, fraud checks, and audit trails for a limited period. If Indonesian law gives you
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a right to correct, access, or remove certain data, we follow that process after we confirm your identity. We do not need extra details, and we do not ask for more than is required for verification or service messages. When a request reaches our team, we
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log only the relevant support case so we can answer it without exposing the rest of your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to ask privacy questions

If you want to ask how a record is used, our support desk can check the policy and route the right request.

Live Chat Open live chat from the site footer and mention whether your question is about collection, correction, or retention. We use it for fast triage, and our team can point you to the right form without asking for unrelated details.

Email Send a privacy request from the address on your account and include the page or action you want us to check. We reply in writing so you can keep a clear record of the request and our answer.

WhatsApp Use WhatsApp when you need a quick status check outside the browser session. We confirm the account owner first, then explain what we can change, what we must keep, and what follow-up we need from you.

DATA SAFEGUARDS

How we keep records limited

Our privacy handling starts with collection by purpose, not by habit. Cookies keep your session active, remember language choice, and help us spot repeated errors, while account data stays tied to the…

Data Use

We use profile and device data to verify your account, prevent duplicate access, and answer support requests. We avoid collecting extra fields unless they are needed for a clear account action.

Cookies

Cookies store your session, language choice, and device state so the page opens the same way on your next visit. You can clear them in your browser, but some settings will reset.

Security Logs

We keep login time, IP address, and browser type to check for unusual access. Those logs help us block repeated failed attempts and confirm whether a request really came from your device.

Payment Records

When you use DANA, OVO, GoPay, or QRIS, we store the reference needed to match the transfer to your account. We do not keep extra bank or wallet details unless needed for verification.

Retention

We hold support cases and account records only for the period needed to answer the request, settle a dispute, or meet legal duty. After that, the file is archived or removed from active access.

Your Requests

To change, copy, or ask about your data, contact us through live chat, email, or WhatsApp and state the exact account detail you want checked. We confirm ownership before making any change.

Common privacy questions from you

These answers cover the questions we hear most often about access, retention, cookies, and corrections. We keep them short so you can see what happens to your data before and after you open an account. If your situation is different because local law applies, our team will point you to the next permitted step through live chat, email, or WhatsApp.

We keep the data needed to create and verify your account: name or nickname, contact details, device data, IP address, session logs, and any payment reference tied to DANA, OVO, GoPay, or QRIS. We do not ask for extras without a clear reason.

Yes. Cookies help the page remember your session, reduce repeated logins, and keep language and device settings stable. If you clear them in Chrome or Safari, the site may ask you to confirm those settings again.

We keep records only as long as needed for support, reconciliation, or legal duty. Some logs may stay longer in restricted archives if a dispute is open, but we limit access to staff who need the file.

You can ask us to correct account details that are wrong or incomplete. We verify ownership first, then update the record and tell you what changed. Some data may stay unchanged if a law or audit duty requires it.

Payment references are used to match the transfer to your account history, not to build a separate wallet profile. We keep only the reference fields needed for reconciliation, error checks, and support follow-up.

Only staff handling your case can see the message thread, and we keep that access limited to the people who need it. If your request contains sensitive details, we may ask for a shorter note and a safer contact channel.

Yes. The actions we can take depend on local law and on whether the request is allowed where you are. If a request is restricted, we will explain the reason and show the closest permitted option.

What our privacy policy covers

Where to ask privacy questions

How we keep records limited

Data Use

Cookies

Security Logs

Payment Records

Retention

Your Requests

Common privacy questions from you

01 What data do you collect when I open an account?

02 Do you use cookies on mobile browsers?

03 How long do you keep my data?

04 Can I ask for a correction to my account details?

05 Do DANA, OVO, GoPay, and QRIS details stay in my profile?

06 Who can see my support messages?

07 Do my privacy rights depend on local law?

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